At Nashville Kitty Sitter, we understand that life can be unpredictable and that sometimes cancellations are unavoidable. That's why we have a clear and fair refund policy for our pet sitting services in Nashville, TN. We require 24-hour notice for all cancellations not related to holidays. Service that is canceled on the same day will not be refunded.
However, all other subsequent visits will be saved as credit for future services. During the vacation period, all cancellations must be made at least one week before the scheduled service. During the holiday period, last-minute cancellations will be subject to a 50% cancellation fee. Services provided during the vacation period will not be reimbursed once work has started.
Our policy applies to all services and customers, regardless of whether they are new or current. We don't offer cash refunds unless the pet is deceased or if Nashville Kitty Sitter cancels the service. Credited deposits expire after 90 days and, if the credit is not used within that time, they will be lost. If you are considering giving your pet away, Metro's Animal Care and Control Safety Net Program may be able to help you keep your pet. At Nashville Kitty Sitter, we offer customers the convenience of booking our pet care services just 24 hours in advance with our online booking system. We also provide professional and dedicated pet care services so you can rest assured that your furry friends will be in good hands while you are away.
For liability reasons, we do not allow blended care with friends, family, or other care companies. We also do not attempt to administer medication to complex, aggressive cats or kittens. When you hire our services, your cat or kitten can stay in the comfort of their home surrounded by familiar objects such as their bed, toys, smells and sounds. With us, you can trust that their essential needs are met, their health is monitored, and they receive the company and care they need while you are away. While we will do our best to accommodate customer preferences, we do not guarantee specific time slots. At Nashville Kitty Sitter, we strive to provide a fair and transparent refund policy for our pet sitting services in Nashville, TN.
Our policy applies to all services and customers regardless of whether they are new or current. We require 24-hour notice for all cancellations not related to holidays and during the vacation period all cancellations must be made at least one week before the scheduled service. Last-minute cancellations during the holiday period will be subject to a 50% cancellation fee and services provided during the vacation period will not be reimbursed once work has started. Credited deposits expire after 90 days and if the credit is not used within that time it will be lost. We don't offer cash refunds unless the pet is deceased or if Nashville Kitty Sitter cancels the service.
If you are considering giving your pet away Metro's Animal Care and Control Safety Net Program may be able to help you keep your pet.
