Occasionally, your customers may need to cancel visits to walk dogs or take care of pets, sometimes without notice. Having a fair cancellation policy can help prevent cancellations from getting out of control and can protect you, your staff, and your best customers. It can also save you time and avoid misunderstandings that could occur without transparent policies. At Nashville Kitty Sitter, we request 24-hour notice for all cancellations other than holidays.
Service that is canceled on the same day will not be refunded, but all other subsequent visits will be saved as credit for future services. During the holiday period, all cancellations must be made at least one week before the scheduled service. Last-minute cancellations during this period will be subject to a 50% cancellation fee. Services provided during the vacation period will not be reimbursed once work has started.
Our policy applies to all services and customers, regardless of whether they are new or current. We don't offer cash refunds unless the pet is deceased or if Nashville Kitty Sitter cancels the service. Credited deposits expire after 90 days and, if the credit is not used within that period, they will be lost. When hiring a pet sitting service provider in Nashville, TN, it is important to understand their cancellation policy.
This ensures that customers are aware of their rights and responsibilities when it comes to canceling visits for their pets. It also helps protect the service provider from any potential misunderstandings or disputes that could arise from last-minute cancellations or no-shows. The service provider reserves the right to charge a cancellation fee of 100% of scheduled visits for services canceled less than 24 hours in advance of the scheduled service. However, it's important to note that Nashville Kitty Sitter will not attempt to administer medication to complex and aggressive cats or kittens.
For liability reasons, Nashville Kitty Sitter does not allow blended care with friends, family, or other child care companies. In consideration of the services and as an express condition of the services, customers expressly waive and exempt the Service Provider from any claims against the company, its owners, employees and representatives, except those that arise from negligence or willful misconduct on the part of the Provider. If there is any doubt that prevents the pet sitter from caring for the pet, the service provider will try to contact the customer to arrange alternative care. It's critical that you contact Nashville Kitty Sitter right away to let them know of any time changes or cancellations so they can adjust their schedule accordingly.
Having a fair cancellation policy can help prevent misunderstandings between customers and pet sitting service providers in Nashville, TN. It also helps protect both parties from any potential disputes that could arise from last-minute cancellations or no-shows. By understanding your rights and responsibilities when it comes to canceling visits for your pets, you can ensure that everyone involved is satisfied with their experience.
