Q: What areas do you service?

A: Downtown Nashville, The District , Midtown, SoBro, The Gulch, West End, East Nashville, Mid Town, Eighth Ave South, 12 South, Elliston Place, Hillsboro Village, Bell Meade, Berry Hill, Green Hills, Sylvan Park, Germantown, Bellevue & Brentwood.  We are continuously expanding. So, please contact us if you do not see your area listed. Don’t see your area listed, check out these zip codes 37215, 37216, 37203, 37205, 37212, 37211, 37206,
37209, 37207, 37027, 37201, 37208, 37211, 37221

Q: When are your business hours?

A: Our Office is open Monday – Friday from 9am-2pm & 5pm-7pm. Our first visit of the day is at 7 a.m. and our last is 9 p.m. We do offer emergency after hour visits.

Q: Do you do overnight visits, or board animals?

A: Yes! Rest easy while away! Reliable professional sitters will sleep over with your pets keeping them company through the night. Services may also include plant care, mail & newspaper retrieval, home monitoring, etc.

Our sitters welcome your pets into their homes to spend the night! Pawsitive Steps has limited boarding availability at the homes of many of our sitters.  We provide family-style accomodations (not kennels), plenty of love, exercise and attention.  You are welcome to pay a visit to become familiar with your pet’s vacation home! We request that you provide bedding, food and treats so that your pets may best maintain their normal routine. Discounted rate for 2nd pet; pick up & drop off service available…see Pet Taxi.

Q: How soon can I expect my e-mails and phone calls to be returned?

A: We do our best to make sure all e-mails and phone calls are returned within 24 hours, we do check each regularly and the usual time is less than 2 hours.  We also encourage all our clients to text us, as that is our fastest and easiest method of contact while we our out servicing other clients. All calls, email or text recieved after 7pm Monday – Friday are returned the next business day. Please allow up t0 24 hours during peak holiday pet sitting.

Q: How do I get started using your service?

A: First take a look at our services and see what interests you. Click on the New Clients tab to fill out the contact form, or give us a call and we’ll get in touch with you to make sure everything is filled out right and to schedule a free initial consultation. Not sure which service is right for you or if you have any questions? Feel free to Bark loudly with any inquiries you might have!

Q: Do you have any hidden fees, e.g., holidays?

A: We try to keep our prices as straight forward as possible and that means getting rid of annoying hidden charges such as applying medications. Please note however that the more pets you have the more time you will probably want to book since the amount of individual attention time will be divided up between them all. We do have a holiday surcharge of $15  during the holiday season. Pawsitive Steps Holidays are: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, The day after Thanksgiving, Christmas Eve & Christmas Day.

Q: What is the free initial consultation?

A: We don’t expect you to let someone you have never met before into your house much less trust them with your loved one. We wouldn’t! This is a short period of time around 15-25 minutes where one of our staff members will go to your house to meet with you and your pets. This will give you a great chance to see how we interact with your pets and it gives us knowledge to be familiar with your home, neighborhood and your pets. It’s one thing to have it written down, but it is another to have you personally show us! For instance, showing us where the cleaning supplies are located, or where the dog is or isn’t allowed to be. During this time, we also want to make sure you are absolutely happy with your pet sitter. This is also where we collect required paperwork and home keys. Due to the importance of this consultation, we make it mandatory before taking on a new client. and need a minimum of 48 Hours notice prior to your departure.

Q: Can I schedule services at the last minute?

A: Of course! As long as we are NOT fully booked, we will do our best to accommodate you. Things happen, plans change, but our staff is ready whenever you need us. However, please remember that we do require an initial consultation! Due to this, for NEW clients OR clients without a key on file, we require a minimum of 48 hours prior notice. For existing clients with keys on file, this is not a problem.

Q: Why should I choose a pet sitter?

A: There are many reasons which are greatly explained by the Humane Society following this link http://www.hsus.org/pets/pet_care/choosing_a_pet_sitter/

The short answer is the peace of mind knowing that your pet is:

• • Stress free not having to be placed in an unknown location
  • Safe in their own home
  • Receives personal love and attention

Q: When is my payment due?

A: 100% of the payment is due upon completion of services. For daily dog walking clients, we bill your credit card each and every Friday. For pet Sitting clients we bill your card after you have returned home. We only accept Master and Visa Cards and this must be on file before we begin service.

Q: Do you offer a satisfaction guarantee?

A: We sure do! We are so confident in our service that we guarantee that if you aren’t completely satisfied and the problem can’t be solved, we will give you a 100% refund.

Q: What happens if there is an emergency?

A: A top reason to go with a professional pet sitter is that we are well planned for all types of emergencies. In all situations, you will be notified before we take any action. A few examples of types of emergencies that can happen:

• If one of our pet sitters has an emergency and can’t make it; we have other pet sitters who can.
• Something prevents us from getting to your house, such as severe weather and ice; we setup initial emergency contacts just in case and will make sure to get to your home when it is safe to do so.
• Tornados: If it is deemed necessary, we can evacuate your pet upon your request.

Q: What happens if it snows?

A: Inclement weather is always a challenge. Our official policies are as follows:

• If the federal government is closed, we will not be providing service on that day.
• If your company is closed, or you will be staying home that day, we ask that you contact us at (615) 573-7387 by 9 a.m. If there is more than 3 inches on the ground and the roads are covered, we’ll waive the cancellation fee for late cancellations. Saftey first!
• If you live in an area where the roads are not well maintained following a storm and our walker can not reach your home safely, service will not be
  provided.
• If it takes our walker additional time to reach your home, the additional time will be counted as part of your walking time. Example: It normally takes a
  walker 15 minutes to reach your home; due to snow and ice, it takes the walker 30 minutes to reach your home. Your visit will be shortened by 15 minutes to make up for the difference in driving time. Your animal will still get the potty break they need. This policy is the only way our walkers can keep on schedule when bad weather strikes to ensure all of our clients at least get a 10-15 minute potty break on these challenging days.
• (Pet Sitting ONLY) If inclement weather threatens our ability to service your animal while you are away, we reserve the right to bring your animal(s)
  home with us or stay in your home. That way we can make sure they are warm and safe, as well as us!